Returns and Refunds

Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may return any product within thirty (30) days of delivery for a full refund. Please note that this return policy only applies to standard, ready-to-ship products and not custom or personalized orders.

If you choose to return an item, it must be shipped back to the Company at your expense, and you will be responsible for payment of two-way shipping fees, insurance charges, and any additional duties payable on international returns.

Please ensure that the product is returned in its original, unused condition with all tags, protective dust bags, and packaging intact. We reserve the right to refuse any returns that do not meet our return policy requirements.

Please note that you may not return any product after the lapse of the thirty (30) day period. If you wish to return an item, please contact our customer service team to initiate the return process.

Thank you for choosing our products, and we look forward to serving you again in the future.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • The refund will be issued to the original payment method.
  • The purchase amount of the returned product will be refunded.
  • Original shipping fees are generally non-refundable.
  • Return shipping costs are non-refundable unless the return is due to an incorrect, damaged, or defective item.
  • Refund processing times may vary depending on your payment provider or bank.
  • Any customs duties, import taxes, or other fees paid to the destination country’s authorities are generally non-refundable.

For damaged, defective, or incorrect orders, please contact us as soon as possible after delivery and provide clear photographs of the product and packaging. We will review the issue and provide an appropriate solution.

Please contact our customer service team before sending any item back. Returns sent without prior approval may not be accepted.

Questions

If you have any questions concerning our return policy, please contact us at:

Email : contact@agafaycoolshop.com

Whatsapp : +212 665-385470