Delivery methods and charges
We offer reliable worldwide shipping so you can enjoy authentic Moroccan craftsmanship wherever you are.
- Orders are carefully prepared and packaged before dispatch.
- We ship internationally to most countries worldwide.
- Shipping costs are calculated at checkout based on your destination and order details.
- Delivery times may vary depending on the destination and shipping method selected.
- Tracking information will be provided once your order has been shipped.
- Any customs duties, import taxes, or additional fees imposed by the destination country are the responsibility of the customer.
I still have not received my order
If your order has not arrived within the estimated delivery time, please first check your tracking information for the latest update.
If the tracking information has not changed or your package appears to be delayed, please contact our customer service team with your order number. We will work with the shipping carrier to help locate your package and provide you with an update.
Please note that international deliveries may occasionally experience delays due to customs clearance, local carriers, weather conditions, or other circumstances beyond our control.
The items received are incorrect or are defective
We carefully inspect our products before shipping to ensure that they meet our quality standards. However, if you receive an incorrect, damaged, or defective item, please contact us as soon as possible.
- Provide your order number and a description of the issue.
- Include clear photographs of the product and its packaging.
- Do not use or modify the item before contacting us.
- Our team will review your request and provide the appropriate solution.
- If the item is confirmed to be defective or incorrect, we will arrange a suitable replacement, return, or refund in accordance with our return policy.
- Handmade products may have slight variations in color, texture, or finish. These natural differences are part of their unique character and are not considered defects.